Mylène helps small and medium-sized businesses improve the alignment between their strategy and customer reality to maximize their long-term impact. She works to clarify issues, structure priorities, and align key decisions with the desired experience.
With over 15 years of experience in technology environments, notably at Cognibox and ConformIT, she has held several management positions related to customer experience and success. Within Inno-Centre's mandates, she brings a cross-functional perspective when execution, field buy-in, and customer consistency require realignment, aligning directions, processes, and roles with customer reality to secure the impact of strategic and organizational initiatives.
In addition to her training in human resources management, Mylène is a Certified Customer Success Manager (CCSM). She is also an active member of the Customer Experience Professionals Association (CXPA).